Introduction

Welcome to Motor Mate. This Privacy Policy explains how we collect, use, store, disclose, and handle personal information you provide when you interact with our website motormatewa.com, contact us, or use our services in Perth, Western Australia. We handle your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information:

• Name, email, phone number, postal address
• Vehicle details (make, model, registration number)
• Vehicle service and booking history
• Payment details (processed securely through third-party providers)
• Other information you submit via online forms, bookings, or communications

We may also collect information automatically, including:

• IP address, device type, browser type
• Pages visited, time spent on the website, and other usage data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

• Provide and manage services, bookings, and appointments
• Respond to inquiries, requests, or complaints
• Process payments and issue invoices
• Notify you about service reminders, updates, or promotions (only if you consent)
• Improve our website, services, and customer experience
• Meet our legal and regulatory obligations

3. Sharing Your Information

We may disclose your information to:

• Service providers and suppliers necessary to deliver our services
• Regulatory authorities or law enforcement if legally required
• Third parties in relation to the sale or transfer of our business

We do not sell your personal information. We may share it with trusted third-party providers who help us run our business (such as our booking platform and payment processor). These providers are required to keep your information secure and use it only for the services they provide to us. We do not sell personal information to external organisations. We may disclose your information if required by law.

4. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use the site. You can disable cookies in your browser settings, though some website features may not work as expected.

5. Security

We take reasonable steps to protect your personal information from loss, unauthorised access, and misuse. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections if any information is inaccurate or outdated
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party sites (such as our online booking platform). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Motor Mate WA
Address: 277 Walter Road W, Morley WA 6062
Phone: 08 9375 9994
Email: motormatewa@gmail.com